CompFlorida Privacy Policy

1. Scope and our role

This Policy applies to information CompFlorida handles for its own business purposes. When we process information on behalf of a client under a services agreement, the client generally controls that information and we act as a service provider or processor. Client instructions and the applicable agreement govern that processing.

2. Information we collect

Depending on your interaction with us, we may collect:

• Contact and business information, such as name, company, job title, email address, telephone number, service location, and preferred contact method.
• Inquiry, proposal, account, project, ticket, scheduling, billing, and customer-support information.
• Technical and managed-service information, including device identifiers, configuration, operating-system details, network and security events, logs, performance data, software inventory, remote-support session data, backup status, and diagnostic information.
• Communications, including email, telephone, chat, form submissions, text messages, and related consent or opt-out records.
• Website and usage information, such as IP address, browser and device data, pages viewed, referring URLs, cookie identifiers, and interaction data.
• Content you provide and information derived from the above for security, fraud prevention, service improvement, analytics, and business operations.

We may receive information directly from you, from your organization, through devices and services we manage, automatically through our website and systems, and from service providers, technology partners, public sources, and referral partners.

3. How we use information

We may use information to provide, secure, maintain, troubleshoot, and improve our services; respond to inquiries and support requests; schedule appointments; prepare proposals and agreements; manage accounts, billing, and vendor coordination; monitor systems and detect threats; communicate service, security, and business updates; personalize website experiences; measure performance; comply with law; enforce agreements; and protect CompFlorida, our clients, users, and the public.

4. Managed IT, remote support, and cybersecurity

Our services may require authorized software agents, remote access, monitoring, logging, automation, backup, email, telecommunications, security, and help-desk tools on client systems. These tools may collect and transmit technical data necessary to deliver and secure services. Access is limited to legitimate service, security, support, compliance, and operational purposes, subject to client authorization and applicable agreements.

8. Cookies, analytics, and third-party services

Our website may use cookies and similar technologies for essential operation, preferences, security, analytics, and marketing measurement. Your browser may allow you to block or delete cookies, although some features may not work properly. Links or integrations operated by third parties are governed by those parties’ own privacy notices, and we encourage you to review them.

9. Data retention and security

We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining records, resolving disputes, enforcing agreements, meeting legal requirements, and protecting systems. Retention periods vary by information type, client instructions, contractual commitments, and legal obligations.

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information, our role, and the services involved. These measures may include access controls, authentication, monitoring, logging, encryption where appropriate, incident response, vendor oversight, and personnel procedures. If we determine that a security incident requires notice under applicable law or contract, we will provide the required notice to affected parties or authorities. No system, transmission, vendor, or storage method is completely secure, and we cannot guarantee absolute security or prevent every unauthorized act.

10. Your choices and privacy rights

You may request access to, correction of, or deletion of personal information we control, or ask questions about our practices, by contacting us below. We may need to verify your identity and may retain information where permitted or required by law. You may unsubscribe from marketing email using the link in the message and opt out of text messages by replying STOP. Residents of certain jurisdictions may have additional rights, including rights to know, correct, delete, or obtain a copy of personal information and to appeal certain decisions. We will not discriminate against you for exercising applicable privacy rights.

11. Children’s privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. Contact us if you believe a child has provided information to us.

12. Changes to this Policy

We may update this Policy as our services, vendors, technology, and legal obligations change. The “Last updated” date shows when the current version became effective. Material changes may be communicated through the website or other appropriate channels.